Privacy Policy

Scr55 Casino collects information that is needed to operate an online casino account and provide a safe, reliable service. The information collected depends on how a player uses the website, which services they access and the choices they make. Some information is provided directly by the player, while other information is collected automatically when the website or account is used.

Types of information

• Account details, such as a player’s name, date of birth, contact details, login information and account preferences.
• Identity and verification information, which may include documents or information needed to confirm identity, age, account ownership and eligibility to use the service.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history and information used to investigate disputed or unusual activity.
• Communication records, such as messages sent to customer support, requests made through the website and details of complaints or account enquiries.
• Technical and usage information, including an internet protocol address, browser type, device details, operating system, website activity, approximate location and information about how the website is used.
• Cookie and similar technology data, including preferences, session information, security information and, where permitted, analytics or marketing activity.

Players should provide accurate and current information when creating or using an account. If information is incomplete, inaccurate or out of date, some account services may not work properly and verification or support requests may take longer to resolve.

Personal information is used for purposes connected with providing and managing the casino service. The amount and type of information used will depend on the relevant activity. For example, account information is needed to set up and maintain an account, while transaction and verification information may be needed before certain account actions can be completed.

Main purposes

• Creating, managing and securing player accounts.
• Processing deposits, withdrawals and other account transactions.
• Checking identity, age, account ownership and the information supplied by a player.
• Detecting and preventing fraud, money laundering, identity misuse, collusion, unauthorised access and other harmful or unlawful activity.
• Providing customer support, responding to enquiries and handling complaints or disputes.
• Improving website performance, functionality, security and the overall player experience.
• Sending service messages, account notifications and other communications needed to administer the account.
• Sending promotional or marketing communications where permitted and where the player has provided consent or otherwise chosen to receive them.
• Meeting legal, regulatory, tax, accounting, security and responsible gambling obligations that apply to the service.

Information may be used to create internal records, assess risk, investigate activity and apply account security measures. Automated checks or systems may assist with these processes. Where a decision could significantly affect an account, a player may contact support to ask for further information about the matter, subject to security, privacy and legal requirements.

When information may be shared

Information may be shared with service providers that help operate the website and casino services. These providers may support hosting, payment processing, identity and verification checks, fraud prevention, customer support, communications, security, analytics and technical maintenance. They are expected to handle information only for authorised purposes and to apply suitable safeguards.

Information may also be disclosed where necessary to protect players, the website or other people; to investigate suspected fraud or misuse; to respond to a valid legal request; or to meet an obligation that applies to the service. If the business or part of its operations changes ownership, information may be transferred as part of that change, subject to applicable privacy requirements. Information may be processed or stored in locations outside Australia by relevant service providers. Appropriate steps are taken to protect information when this occurs.

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a player visits a website. Scr55 Casino may use them to keep players signed in, remember preferences, maintain security, understand website usage and support relevant website features. Some cookies are necessary for the website to function, while others may help with analytics or communications.

Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect website features, account access or the way some pages work. Browser controls may also allow players to delete cookies that have already been stored on their device.

Security

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Security measures may include access controls, account verification, monitoring, secure connections and restrictions on staff or supplier access. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong, unique password and keep login details confidential.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and service improvement. Some records must be retained for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Players may have rights to understand how their information is handled and to make choices about its use. These rights can be affected by the type of information, the reason it is held, security requirements and legal obligations. A request will be reviewed on its circumstances, and some information may need to be withheld where disclosure could affect another person’s privacy, account security, fraud prevention or a legal requirement.

Requests players can make

• Access their personal information and receive an explanation of how it is being used.
• Ask for inaccurate, incomplete or out-of-date information to be corrected.
• Request deletion of their personal information where there is no continuing reason or legal requirement to keep it.
• Withdraw consent to marketing communications at any time.
• Ask questions about the collection, use, sharing or security of their information.

To exercise these rights or make a privacy request, email support@scr55casino.best. Please explain the request clearly and include enough information for the relevant account or records to be identified. For account security, additional information may be requested to verify the identity of the person making the request. Players should not send passwords, full payment card details or other unnecessary sensitive information by email.

A marketing consent withdrawal can be requested by contacting support@scr55casino.best. Players may also use an unsubscribe option included in a promotional message where one is available. Stopping marketing messages will not stop essential account, security, transaction or service communications.

A deletion request does not necessarily remove every record immediately. Information may need to be kept for legal, security, fraud prevention, dispute resolution or accounting purposes. Where complete deletion is not possible, the request will be considered in light of the applicable requirements and information may be restricted or retained only for the necessary purpose.

This policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The current version published on the website applies from its stated update date. Players should review this page periodically for the latest information.